Terms of service

Terms of Service

Overview

Welcome to Noctra. The terms “we”, “us” and “our” refer to Noctra.

Noctra operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience.

By visiting, browsing, purchasing from, or using our website, you agree to these Terms of Service, together with our Privacy Policy, Refund Policy and Shipping Policy.

If you do not agree with these Terms, you should not use our website or services.

1. Eligibility

By using this website, you confirm that you are at least the age of majority in your country of residence.

You agree to provide accurate, current and complete information when placing an order or contacting us.

2. Our Products

We make every effort to display our products as accurately as possible. However, product colours, packaging, appearance or details may vary slightly depending on your device screen, supplier updates or manufacturing changes.

Noctra products are personal-use wellness accessories. They are not intended to diagnose, treat, cure or prevent any medical condition.

If you have a medical condition, dental concern, breathing condition, sleep disorder, severe snoring, suspected sleep apnoea, jaw pain, dental implants, braces, loose teeth or gum disease, you should consult a qualified healthcare or dental professional before use.

Use of our products is at your own discretion.

3. Orders

When you place an order, you are making an offer to purchase.

We reserve the right to accept, decline, cancel or limit any order at our discretion, including where we suspect fraud, pricing errors, stock issues or misuse of promotions.

Once an order has been processed, we may be unable to cancel or amend it.

You agree that products purchased from Noctra are for personal use only and not for resale.

4. Pricing and Payments

Prices are shown at the time of purchase and may change without notice.

We reserve the right to correct pricing errors, product information or availability at any time, including after an order has been placed.

Payment must be received and approved before an order is processed.

5. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, customs, incorrect addresses, high-demand periods or events outside our control.

Customers are responsible for providing accurate shipping details at checkout.

6. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Due to the personal and hygienic nature of Noctra products, opened, used, fitted or unsealed oral products may not be eligible for return unless faulty.

Where a return is approved, the item must be returned in line with our Refund Policy before any refund is issued.

We reserve the right to reduce or refuse a refund where an item has been used, damaged, handled beyond what is necessary, or returned in a non-resellable condition.

7. Product Use and Safety

You agree to use our products only as instructed.

You should stop using the product immediately if you experience discomfort, pain, irritation, breathing difficulty, dental movement or any adverse reaction.

Noctra is not responsible for misuse, incorrect fitting, failure to follow instructions, or continued use after discomfort occurs.

8. Intellectual Property

All website content, including text, images, graphics, logos, product names, videos, designs and branding, belongs to Noctra or its licensors.

You may not copy, reproduce, distribute, modify, sell or use our content without written permission.

9. Third-Party Tools and Links

Our website may include links or tools provided by third parties, including Shopify, payment providers, tracking services or marketing platforms.

We are not responsible for third-party websites, tools, content, policies or services. You use them at your own risk.

10. Shopify

Our store is powered by Shopify. Purchases made through this store are made directly with Noctra, not Shopify.

Shopify is not responsible for any product, order, refund, delivery issue or customer service matter relating to your purchase from Noctra.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

12. Reviews and Feedback

If you submit reviews, comments, photos, suggestions or feedback, you grant Noctra permission to use, reproduce, publish and display that content for business, marketing and promotional purposes.

You confirm that any feedback you provide is accurate, lawful and does not infringe the rights of any third party.

13. Errors and Inaccuracies

Occasionally, our website may contain errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping times or availability.

We reserve the right to correct errors, update information or cancel orders where necessary.

14. Prohibited Uses

You agree not to use our website or services:

  • For unlawful purposes

  • To commit fraud

  • To submit false or misleading information

  • To interfere with website security

  • To copy or scrape website content

  • To transmit harmful code or spam

  • To violate any law or third-party rights

We reserve the right to suspend or block access if these Terms are breached.

15. Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure or error-free.

Nothing in these Terms limits any rights you may have under applicable consumer protection law.

16. Limitation of Liability

To the fullest extent permitted by law, Noctra shall not be liable for indirect, incidental, special or consequential losses, including loss of profits, revenue, data or business opportunity.

Our liability shall not exceed the amount paid by you for the product giving rise to the claim, except where liability cannot legally be limited.

Nothing in these Terms excludes liability where it would be unlawful to do so.

17. Indemnification

You agree to indemnify and hold Noctra harmless from claims, losses, damages or expenses arising from your misuse of our website, breach of these Terms, violation of law or infringement of third-party rights.

18. Termination

We may restrict, suspend or terminate access to our website or services if we believe you have breached these Terms.

Any obligations or liabilities incurred before termination will continue to apply.

19. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the courts of England and Wales, unless consumer protection laws in your country provide otherwise.

20. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with the revised date.

Your continued use of the website after changes are posted means you accept the updated Terms.

21. Contact Information

Questions about these Terms should be sent to:

noctra.support.uk@gmail.com