Shipping policy

Shipping Policy

Thank you for shopping with Noctra. Below are the terms and conditions that apply to all orders.

📦 Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been processed, it will be dispatched for shipping.

During periods of high demand, processing times may be slightly extended. If there is a significant delay, we will notify you via email.

🚚 Delivery Time Estimates

Estimated delivery times:

  • United Kingdom: 7–14 business days

Please note:

  • Delivery times are estimates only and not guaranteed

  • Delays may occur due to customs, courier issues, or high demand periods

📦 Split Shipments

In some cases, your order may be shipped in multiple parcels to ensure faster delivery.

  • You may receive separate tracking numbers

  • Items may arrive on different days

📩 Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has been dispatched.

  • Tracking information will be provided

  • Tracking may take 24–72 hours to become active

⚠️ Delivery Delays

Noctra is not responsible for delays caused by:

  • Courier issues

  • Customs processing

  • Incorrect address provided at checkout

  • External factors beyond our control

We will always do our best to assist you in tracking and resolving delivery issues.

📍 Address Accuracy

Customers are responsible for providing the correct shipping address.

  • Orders shipped to incorrectly provided addresses cannot be guaranteed

  • If a parcel is returned due to incorrect address, re-shipping fees may apply

📦 Lost or Missing Parcels

If your order has not arrived within the estimated timeframe:

  • Please contact us at noctra.support.uk@gmail.com

  • We will investigate with the courier

If a parcel is confirmed lost, we will offer a replacement or refund where appropriate

💥 Damaged Items

If your item arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the damaged item and packaging

We will arrange a replacement or refund where applicable.

📬 Unclaimed Parcels

If a parcel is not collected or is returned to sender:

  • Re-shipping costs will be the responsibility of the customer

  • Original shipping fees are non-refundable

📩 Contact

For any shipping-related questions, please contact:
📧 noctra.support.uk@gmail.com

Thank you for choosing Noctra.