Privacy policy

Privacy Policy

Last updated: March 21, 2026

Noctra operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Noctra is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you use our Services or communicate with us.

By using our Services, you agree to the collection and use of your information as described in this Privacy Policy.

🔍 Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, email, phone number

  • Order & Payment Information: Billing/shipping address, transaction details (processed securely via payment providers)

  • Account Information: Login details, preferences

  • Customer Support Data: Messages, enquiries

  • Device & Technical Data: IP address, browser type, device identifiers

  • Usage Data: Pages visited, time spent, actions taken

📥 How We Collect Information

We collect data:

  • Directly from you (orders, forms, communication)

  • Automatically (cookies, analytics tools)

  • From service providers (payments, fulfilment, analytics)

⚙️ How We Use Your Information

We use your data to:

  • Process and fulfil orders

  • Provide customer support

  • Improve website performance and user experience

  • Send updates about orders and accounts

  • Send marketing communications (if you opt in)

  • Detect fraud and maintain security

  • Comply with legal obligations

📢 Marketing & Advertising

We may send promotional emails or show ads based on your activity.

You can opt out at any time using the unsubscribe link in emails.

🤝 Sharing Your Information

We may share your data with:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping and fulfilment partners

  • Analytics and marketing providers

  • Legal authorities if required

All partners are required to handle your data securely.

🌍 International Transfers

Your information may be processed outside the UK or EEA. Where this happens, we use appropriate safeguards such as Standard Contractual Clauses.

🔐 Data Security

We take reasonable steps to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

⏳ Data Retention

We retain your information only as long as necessary for:

  • Providing services

  • Legal obligations

  • Resolving disputes

👤 Your Rights (UK & EEA)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, contact:
📧 noctra.support.uk@gmail.com

🍪 Cookies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic

  • Personalise your experience

You can manage cookie preferences through your browser settings.

🔗 Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our store.

👶 Children's Privacy

Our Services are not intended for individuals under 16. We do not knowingly collect data from children.

⚖️ Complaints

If you have concerns about how we handle your data, you can contact us or your local data protection authority.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

📩 Contact Us

For any privacy-related questions or requests:
📧 noctra.support.uk@gmail.com

Noctra is the data controller of your personal information.